Shop online to receive products from your nearest store:

Chemmart® Rewards Terms & Conditions

Becoming a Member

A person may become a member (‘Member’) of the Chemmart® Rewards Program (‘Program’) if they are over 18 years old and have a current Australian residential address by completing an entry in store; by asking a staff member at register; or online at and being issued with a membership card (‘Card’). In applying for and/or using the Card the person agrees to be bound by these terms and conditions, including any variation to them from time to time. Only a natural person may become a Member of the Program. The Program is operated and managed by Symbion Pty Ltd ABN 25 000 875 034 (‘Manager’), Level 3, 484 St Kilda Road, Melbourne VIC, 3004. The Manager may refuse to accept a person as a Member of the Program at its discretion. The Member’s existing membership of any other loyalty program with a Chemmart® Pharmacy will be cancelled immediately on acceptance of the Member’s application to join the Program. Membership is free, but the Manager reserves the right to charge for replacement or additional cards. Using the Card constitutes acceptance of these Terms and Conditions. You may terminate your membership at any time and for any reason by contacting the Member Support Line on 1800 814 361.

Earning Chemmart® Cash

The Card can be used by Members to earn Chemmart® Cash by presenting it when purchasing non-prescription items and non-exempt items at any Chemmart® Pharmacy participating in the Chemmart® Rewards program. “Exempt items” are Prescription items, baby formulas and items that are exempt from earning Chemmart® Cash when purchased as advised by the Member’s Chemmart® Pharmacy or by the Manager from time to time. Where Chemmart® Cash is used to purchase an item then Chemmart® Cash cannot be accrued on the Chemmart® Cash used in the transaction. The Manager will issue the Member five cents of Chemmart® Cash for every $1.00 spent on non-prescription and non-exempt items at participating Chemmart® Pharmacies. Chemmart® Cash cannot be earned on historical purchases where a Rewards Card was not presented. Bonus Chemmart® Cash may be earned from time to time in relation to special promotions of particular goods or services as advertised from time to time by Chemmart®. Any Chemmart® Cash issued as a result of fraud, dishonesty or error, or that relate to a purchase by the Member that is subsequently cancelled or refunded, will be cancelled by the Manager. Chemmart® Cash and any benefit that they confer are not property, do not have any cash or monetary value and cannot be sold, transferred, assigned or otherwise dealt with otherwise than in accordance with these terms and conditions. Chemmart® Cash earned on transactions that are subsequently refunded will have the Chemmart® Cash earned on that transaction debited from their Chemmart® Cash account. The Card is not a credit card or charge card, is not transferable, and remains the property of the Manager. Members must notify the Manager if they change their contact details or if the Card is lost or stolen.

Using Chemmart® Cash

If a Member wishes to redeem an amount of Chemmart® Cash, the Member may use such Cash in part or full payment for non-prescription items and non-exempt items at any Chemmart® Pharmacy participating in the Chemmart® Rewards program. “Exempt items” are Prescription items, baby formulas and items that are exempt from earning Chemmart® Cash when purchased as advised by the Member’s Chemmart® Pharmacy or by the Manager from time to time in part or full payment for non-prescription items up to the amount of Chemmart® Cash balance available on their card. No cash refund will be made where the Chemmart® Cash balance on the Card exceeds the price of the items purchased. Chemmart® Cash can only be used by the Member to whom it is issued. Where a Member returns an item purchased using Chemmart® Cash, they will not be refunded in Chemmart® Cash. Chemmart® Cash cannot be used as a form of purchase for lay-by products. Chemmart® Cash expires two years after a Member makes their last transaction, attributed to their Rewards card with Chemmart®.


Chemmart collects your personal information (including health information, if applicable) in order to provide you information and offers through the Chemmart Rewards loyalty program. If you have consented or if otherwise permitted by law, Chemmart may also contact you with marketing material about Chemmart and its related businesses that may interest you. Except where we may refuse access as permitted by law, you can gain access to the personal information (including health information) we hold about you. Chemmart’s privacy policy is available at

Changes to the Program

The Manager may at any time, at its discretion and with or without prior notice to Members, amend these terms and conditions, suspend or terminate the Program or cancel a person’s membership, even if this would: reduce or eliminate the number, value or length of validity of, Chemmart® Cash already issued; or result in cancellation of Chemmart® Cash already issued. The Manager will use its reasonable endeavours to notify Members of any significant changes to the Program by posting a notice in the Member’s Pharmacy, or by such other means as the Manager may determine, but is not obliged to do so. Neither the Member’s Pharmacy nor the Manger will be liable to you for the termination of the Chemmart® Rewards program for any reason whatsoever, including (without limitation) for any Chemmart® Cash in your account at the time of termination.


The Member acknowledges that: the Member’s Pharmacy does not have any authority to make any representation, warranty or statement on behalf of the Manager in relation to the Program; and goods and services supplied upon redemption of a cash voucher are supplied by the Member’s Pharmacy and not by the Manager. Any liability the Manager may have to the Member, including without limitation, any change to, suspension, or termination of, the Program, the cancellation of any person’s membership in the Program, or any errors or omissions in recording or issuing Chemmart® Cash and including, without limitation, any liability in negligence, breach of contract or otherwise, and all conditions and warranties as to the condition, suitability, quality, fitness or safety of any goods or services supplied by the Member’s Pharmacy whether express or implied by statute, are excluded to the extent permitted by law, and, where liability cannot be excluded, the Manager’s liability to the Member will in all cases be limited to the cost of re-supplying the goods or services or repairing, or paying the costs of repairing, the goods; or reinstating number of points in dispute. Any tax, liability, or duty incurred by a member arising from a member’s participation in the Program is the responsibility of the Member. Nothing in these Terms and Conditions limits your rights under the Australian Consumer Law. Chemmart® is a registered trademark of Symbion Pty Ltd.

Joining Offer - 10% Off Initial Purchase at time of sign-up

New Chemmart® Rewards Members receive 10% off the purchase they make whilst completing their initial sign-up to the Rewards program, either by the register in store or use of a voucher/coupon when signing up to the program at The offer is valid for one transaction only. This discount does not apply to Prescription items, baby formulas and those items already discounted or on sale and exempt items as advised by the Member’s Chemmart® Pharmacy or by the Manager from time to time. Not valid with any other offer, no phone-orders, no lay-by or rainchecks or account purchases.

Chemmart Feedback Survey Competition

The promoter is Symbion Pty Ltd (trading as Chemmart). Competition commences on 08/09/2016 and ends on 31/12/2017. To enter: Entrants must complete all questions to the feedback survey. Entries will be judged on the best answer to the question, “in 100 words or less, tell us about your most memorable experience at your local Chemmart.” There will be one winner per month. The winning entry for each month will be selected from the entries received for that month, at the beginning of the next month. The winner will be notified via email. The winner will receive the Visa or Mastercard Gift Card by registered post within 30 days. For full Chemmart Rewards terms and conditions please click here.

Host Info: server9894:8080