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Returns & Exhanges

Here are some of the most Frequently Asked Questions for Returns & Exhanges. If your question isn't answered here, please contact us on the details below.

  1. No, vitamins cannot be returned or exchanged as they are ingestible items so please choose carefully. Refer to our full Returns Policy.

  2. Please refer to our full Returns Policy for product return details.

  3. Please refer to our full Returns Policy. for product return details. Yes, you can return a product bought online at the physical store, however it must be the same store that you bought your online purchase from (pharmacy store details will be displayed on the confirmation email you receive when placing the order).

  4. No, we cannot issue a refund on a prescription item unless there was an error with the dispensing or if the product was damaged or tampered with during delivery. Refer to our full Returns Policy.

  5. For product returns, you will be required to send or drop off the goods back to the same store from which you purchased them. The same Returns Policy. applies as if you had purchased the products in store. For a 'change of mind ', you will need to pay the return postage to send the item/s back to the store. If the product is damaged when it gets to you (within their statutory rights) then the store will refund the price of the postage.

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