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Delivery

Here are some of the most Frequently Asked Questions for Delivery. If your question isn't answered here, please contact us on the details below.

  1. Unfortunately orders cannot be delivered to PO Boxes.

    All deliveries will require a signature upon receipt so we do require a residential or business address.

  2. All deliveries will require a signature upon receipt.

    If you are not home, a card will be left in your mailbox and you can contact the courier to arrange an alternate delivery time or address.

    Alternatively you can arrange to pick up your order in store rather than having it home-delivered.

  3. We utilise various courier companies to deliver your orders: TNT, Fastwa & Couriers Please.

    Your local Chemmart® Pharmacy may also deliver the parcel themselves in order to get it to you quickly.

  4. No, overseas shipping will not be available.

  5. No, there is no free delivery at this stage. We charge a flat rate delivery of $8.50 for all orders, delivered anywhere in Australia.

  6. We charge a flat rate delivery of $8.50 for all orders, delivered anywhere in Australia.

  7. Large items such as nappies can be purchased online, however they are available for pick-up in store only.

  8. Refrigerated items can be purchased online, however they are available for pick-up in store only.

  9. Yes, you will need to call the store you have placed your order with as soon as possible, quote your order number and advise the staff of your request. If you are choosing to change your pick-up order to postage, you will need to pay the $8.50 postage charge via credit card over the phone. If you are changing your postage order to pick-up, the store will refund the postage fee paid.

  10. If you've chosen to have your order delivered, delivery will only occur from Monday to Friday. Orders may be packed over the weekend but they will not be dispatched until the next business day.

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